Shipping policy

Thank you for shopping with Madeline's Pet. We are committed to delivering high-quality pet products — including bowls, toys, clothing, and accessories — safely and efficiently to your doorstep.

This Shipping Policy explains how we process, ship, and deliver orders.

1. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays). During peak seasons or promotional events, processing times may be slightly longer. Once shipped, you will receive a confirmation email with tracking information.

2. Shipping Times

Estimated delivery times vary depending on your location:

  • United States: 5–12 business days
  • Canada: 7–14 business days
  • United Kingdom: 5–10 business days
  • Europe: 7–14 business days
  • Australia & New Zealand: 7–15 business days
  • Rest of the World: 10–20 business days

Please note that these are estimates and may vary due to customs clearance, carrier delays, weather, or high volumes. Madeline's Pet is not responsible for delays caused by third-party carriers.

3. Order Tracking

Once your order ships, you will receive a tracking number via email. Please allow 24–72 hours for tracking information to update. If you do not receive details within a reasonable time, contact us at: admin@madelinespetshop.com

4. Customs, Duties & Taxes

International orders may be subject to import duties, customs fees, and local taxes. These charges are determined by your country’s customs office and are the responsibility of the customer.

5. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details. We are not responsible for lost packages due to incorrect info, and additional fees may apply for reshipment. Please contact us immediately if you notice an error before the order ships.

6. Lost or Stolen Packages

If tracking shows “Delivered” but you haven't received the package, please check with neighbors or your local carrier. Madeline's Pet is not responsible for packages confirmed as delivered, but we will assist you in resolving the issue where possible.

7. Damaged Items During Shipping

If your order arrives damaged, contact us within 48 hours of delivery. Provide clear photos of the damaged item, the packaging, and your order number for a claim review.

8. Delivery Delays

While we aim to meet estimates, delays may occur due to severe weather, carrier disruptions, or global supply chain issues. We appreciate your patience during these circumstances.

9. Shipping Restrictions

We may be unable to ship to certain regions due to legal or carrier restrictions. If we cannot ship to your location, you will be notified and issued a full refund.