Terms of service

Welcome to Madelines Pet. These Terms and Conditions govern your use of our website and the purchase of products from our store. By accessing or using our website, you agree to comply with and be bound by these Terms.

If you do not agree with these Terms, please do not use our website.


1. General Information

This website is operated by Madelines Pet. Throughout the site, the terms “we”, “us” and “our” refer to Madelines Pet. By visiting our site and/or purchasing something from us, you engage in our service and agree to be bound by these Terms and Conditions.

We reserve the right to update, change, or replace any part of these Terms at any time. It is your responsibility to check this page periodically for changes.

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years old or have parental consent.
  • You will provide accurate, current, and complete information.
  • You will not use our products for any illegal or unauthorized purpose.

3. Products & Services

Madelines Pet offers pet-related products including pet bowls, toys, clothing, and accessories. We strive to display product details accurately, however:

  • Colors may vary depending on screen settings.
  • Product dimensions may have slight variations.
  • We do not guarantee that all descriptions are completely error-free.

We reserve the right to modify or discontinue any product at any time without notice.

4. Pricing & Payments

All prices are listed in Dollar. We reserve the right to change prices at any time. By submitting payment, you warrant that you are authorized to use the payment method and that the information provided is accurate.

We reserve the right to cancel or refuse any order if fraud or unauthorized activity is suspected.

5. Orders & Order Acceptance

An order confirmation email does not signify our acceptance of your order. We reserve the right to refuse or cancel any order, limit quantities purchased per person, or cancel orders due to incorrect pricing or product information. If canceled after payment, you will receive a full refund.

6. Shipping & Delivery

We offer worldwide shipping where available. Shipping times are estimates and may vary due to location, customs, carrier delays, or weather. Madelines Pet is not responsible for delays caused by third-party carriers. Customers are responsible for providing accurate shipping information.

7. Returns & Refunds

If you are not satisfied, you may request a return within 30 days of delivery. Items must be unused, in original packaging, and accompanied by proof of purchase. Certain hygiene-related products may not be eligible for return.

9. Intellectual Property

All content on this website (logos, text, images, designs, and layout) is the property of Madelines Pet. You may not reproduce, distribute, or exploit any content without written permission.

10. User Conduct

You agree not to use the website for unlawful purposes, transmit malicious code, or post false or harmful content. Violation of these Terms may result in termination of access.

11. Limitation of Liability

Madelines Pet shall not be liable for indirect, incidental, or consequential damages, or delays caused by shipping providers. Pet owners are responsible for supervising pets while using any products. All products should be used as intended.

12. Disclaimer

All products are provided “as is” without warranties of any kind. We do not guarantee that the website will be uninterrupted, error-free, or free of harmful components.

13. Privacy

Your submission of personal information through the store is governed by our Privacy Policy. We take reasonable measures to protect your personal data.

14. Governing Law

These Terms and Conditions and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the jurisdiction in which our business is registered. Any disputes arising from or relating to the use of this website or the purchase of our products shall be subject to the exclusive jurisdiction of the local courts in that region.

15. Changes to Terms

We reserve the right to update these Terms at any time. Changes will be effective immediately upon posting. Continued use of the website constitutes acceptance of those changes.